Cognitive Chatbots: Transform IT Ops Responders with IBM Watson and Bluemix
The problem we want to solve – Reduce MTTR for Cloud, IT and Network Operations with applied Analytics and Cognitive Capabilities.
“IBM Watson-Cognitive Analytics”
Better business understanding
Watson Analytics jumpstarts your analysis because the data steps are automated to accelerate your ability to get to the answers you’re seeking. You start off with a visual story that illustrates what you need to know. Instead of fumbling over data or searching for answers, you simply type in what you would like to see. Watson Analytics produces comprehensive results that explain why things happened and what’s likely to happen, all in familiar terms. And as you interact with the results, you can continuously fine-tune your questions to get to the heart of the matter.
Brilliant stories
Watson Analytics not only takes you through your data to uncover hidden patterns and relationships, but it also recommends the visualizations that illustrate them the most effectively and brilliantly. Having the right visualization can make the difference between seizing the right opportunity and making a sketchy decision. You can use these visualizations to create infographics that advance understanding and communication and spur the right action.
Guided analytics
With Watson Analytics, making decisions, anticipating outcomes and taking action can now be essential, daily and interesting activities. Watson Analytics uses predictive analytics to uncover the most relevant facts and reveal unforeseen patterns and relationships. It helps you draw the correct conclusions based not only on what’s happened, but what’s likely to happen next. This sparks the right questions to ask and directs your attention to new and exciting opportunities. Start anywhere, and let your curiosity take you wherever you want to go. Watson Analytics suggests what you might want to do next, progressively introducing additional capabilities you might find useful for gaining an even deeper understanding of your business.
Answers and actions for your area of the business
With Watson Analytics, you can conduct the kind of advanced analysis that had previously been limited to highly skilled analysts such as statisticians, data miners and data scientists. No matter where you are in your organization, you can use Watson Analytics to discover insights, answer questions and take action. Here are some examples.
Marketing
If you’re in marketing, Watson Analytics can help you prioritize leads, increase conversions and plan campaigns. You can target leads and prospects with a higher likelihood of becoming a sale. Discover the attributes of your most profitable customers and predict how customers might respond to a campaign. Efficient targeting can lead to lower costs.
Sales
If your responsibilities include identifying leads and closing deals to increase revenue, Watson Analytics can help you with win and loss prediction and customer retention. Predict with confidence which deals have the highest chance of closing. Allocate resources more effectively for more predictable performance. Target customers most at risk of leaving with actions that can convince them to stay.
Operations
If your operations responsibilities include warranties, Watson Analytics can help you with warranty claims analysis. Detect problems that might otherwise be ignored or missed or possible claims fraud. By identifying warranty-related issues and determining which combinations of variables cause failures or by catching fraud early, you can prevent significant, costly problems. As a result, you can increase the effectiveness of your claims and warranty department and enhance supplier relationships.
Human Resources
If your HR responsibilities include employee retention, Watson Analytics can help you with attrition and retention analysis. Uncover the factors that lead to employee attrition and use them to predict who is at risk, intervene and take appropriate action. In addition, you can create new programs that increase employee satisfaction.
IT
If your IT responsibilities include the help desk, Watson Analytics can help you with help desk case analysis. Analyze the IT help desk tickets in your organization. See how long tickets have been open and what the average response time is. Understand what causes high priority tickets. Use this information to determine how to allocate resources to resolve tickets faster.
Finance
If your responsibilities include predictive revenue forecasting, profitability modeling and headcount planning,
Watson Analytics can help you. You can use Watson Analytics for accounts receivable by analyzing who is most likely to pay and why and target those customers. You can use sales pipeline analysis to forecast revenue and customer data analysis to determine the effect of customer retention and loss on revenue and profits.
